Privacy Policy

Rovanta Technologies — last updated 17 October 2026

Rovanta Technologies ("Rovanta," "we," "us") builds and operates WhatsApp-based automated assistants for small businesses in India ("Clients"). This policy explains how we handle data when you message a WhatsApp number operated by Rovanta on behalf of a Client business, or when you interact with our own systems directly.

What we collect

When you message a Rovanta-operated WhatsApp number, we receive and store, only as needed to provide the service:

• Your WhatsApp phone number and display name
• The content of messages you send to that number
• Information you choose to share through the conversation (e.g. booking an appointment, an enquiry, or a preference)

We do not request sensitive personal data (such as health or financial details) beyond what is strictly necessary for the specific service a Client has set up — for example, an appointment time, not a medical history.

How we use it

• To reply to your messages and carry out the task you requested (answering a question, booking a slot, sending a reminder)
• To send the relevant Client business reminders or follow-ups you've engaged with
• To generate aggregate, non-identifying reports for the Client business (e.g. "32 enquiries this month"), not to analyse you individually beyond the service itself

We do not sell, rent, or use your data for advertising, and we do not share it with any party beyond the specific Client business you are messaging and the infrastructure providers needed to run the service (see below).

Who else sees this data

• Meta / WhatsApp — all messages pass through the official WhatsApp Business Cloud API, so Meta processes them as the messaging platform. See Meta's own data processing terms.
• The Client business you are messaging (e.g. the clinic or office you contacted) receives your enquiry so they can serve you.
• Our infrastructure — messages are processed on a server we operate, and relevant details may be stored in a private Google Sheet or Calendar used by the Client business as a simple booking/record system.

How long we keep it

Message and execution logs are retained for a limited period (currently 14 days) for reliability and debugging, after which they are automatically deleted. Records a Client business needs to keep for its own operations (e.g. an appointment history) are retained only as long as that business needs them, consistent with its own recordkeeping obligations.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you may ask the relevant Client business, or us directly, to access, correct, or delete your personal data. To make a request regarding data processed by Rovanta's systems, contact us at the email below.

Contact

Rovanta Technologies
Email: rovanta.technologies@gmail.com